Help and support

Sign-in and access

Sign in with the email used for your account. Follow the verification or recovery prompts on the sign-in screen. Check spam or junk folders if a sign-in email does not arrive, and use the newest code.

If you are new, create an account. University of Sharjah student emails receive access after verification. Other accounts can submit the access request shown in the app.

Open the app to see your current access status. A pending request needs an administrator's decision. Rejected or suspended accounts cannot study; creating another account does not resolve that decision.

Never share a password or sign-in code with anyone.

Study sessions

1. Open Library and save the collections you want to study.
2. Create a session. Tutored mode shows feedback after submission. Timed mode lets you review answers when the session ends.
3. Return to Study sessions to resume unfinished work or review a completed session.

For an extended matching question, answer each required case before submitting the group. Select an image to inspect it. Settings lets you replay the getting-started tour and change the appearance.

If a page does not load, retry once. If no questions match your session, broaden the filters or save another collection.

Report a question

Use Report on the affected question or matching case. Choose the closest category and describe the problem in at least ten characters. Include a suggested correction or reference if you have one, and wait for the submission confirmation.

Reports reach the in-app review queue. For a missing image, say which image is missing and where it should appear. Keep patient identifiers and private account details out of the report.

VNTRCL is an educational study aid and may contain errors. It is not clinical advice. Check uncertain material against your course resources and current clinical references.